Capability

Does ServiceTitan support customer and site equipment hierarchy?

Yes.

Customer records contain service locations, and each location can contain installed equipment.1

High confidence · 1 source · Verified August 17, 2026

Workflow evidence: Customer records contain service locations, and each location can contain installed equipment.

Official sources supporting the claim and limitations above.

servicetitan first-party product documentationSupports
Customer records contain service locations, and each location can contain installed equipment.
Retrieved August 17, 2026

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Recurring services can be tied to covered equipment and converted into scheduled maintenance visits.

Installed-equipment records include manufacturer, model, serial number, installation date, and age.

The mobile replacement workflow records replacement equipment and preserves replacement history.

Equipment records support manufacturer and service warranty dates and warranty-related details.

Technicians can add, edit, scan, and replace equipment in ServiceTitan Mobile.

Customer accounts can span service locations, each with its own equipment and service history.