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HVAC Bison

Capability

Does Jobber support automated customer notifications?

Yes.

Jobber supports automated customer notifications by email and text for appointment reminders, job follow-ups, and invoice follow-ups.1234

High confidence · 4 sources · Verified August 16, 2026

Key details

Appointment reminders
Automated email or text before assessments and visits4
Post-job follow-up
Automatic email after a job is closed, with an optional feedback survey1
Financial follow-up
Automated overdue-invoice reminders by the same method used for the invoice2
Booking communication
One-time email or text confirmation, separate from appointment reminders3

Before you decide

Important caveats

  • Text-message appointment reminders are available only in the United States, United Kingdom, and Canada.4
  • A maximum of two appointment reminders can be scheduled, using one email and one text or two of the same channel.4
  • Automatic job follow-ups are available only on select plans and are sent only by email.1
  • Invoice follow-ups require the Connect plan or higher, and the recipient must have that communication enabled on the client or contact profile.2
  • Booking confirmations are available only on select plans.3

What this means

Businesses can configure timing and channels, while booking confirmations provide a separate one-time message when work is scheduled.1234

Evidence

Official sources supporting the claim and limitations above.

  1. Job Follow-upsSupports

    Jobber documents automatic post-completion job follow-up emails, including optional survey use, select-plan availability, and the email-only channel limitation.

    Retrieved August 16, 2026

  2. AutomationsSupports

    Jobber documents automatic invoice follow-ups by email or text, their schedule basis, channel behavior, and recipient communication-setting requirement.

    Retrieved August 16, 2026

  3. Booking ConfirmationSupports

    Jobber documents one-time email or text booking confirmations for jobs and assessments and distinguishes them from recurring appointment reminders.

    Retrieved August 16, 2026

  4. Admin or Dispatcher – How Jobber Works for Different Roles in a CompanySupports

    Jobber documents automated assessment and visit reminders, channel and timing controls, the two-reminder limit, and the countries where text reminders are available.

    Retrieved August 16, 2026

Keep researching

Related evidence

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Capability

Does Jobber support mobile payment collection?

Jobber supports collecting quote deposits and invoice payments in the field through its mobile app. With Jobber Payments enabled, a technician can use Tap to Pay, manually enter card details, charge a saved card, or use Jobber's card reader.

Capability

Does Jobber support multi-option estimates?

Jobber can present multiple packages or add-ons inside one quote using optional line items. Clients select the items they want and the quote total updates before approval, but the reviewed documentation does not establish separately priced, mutually exclusive proposal alternatives.

Capability

Does Jobber support commission tracking?

Could not verify native technician commission calculation in the reviewed Jobber documentation. Team productivity and revenue reporting do not establish commission rules, splits, spiffs, or payroll-ready commission calculations.

Capability

Does Jobber support multi-location business management?

Jobber can link separate accounts as a franchise and export aggregate report data, while Jobber Central adds selected multi-location dashboard insights; operational records such as client work history remain isolated between accounts.

Capability

Does Jobber support purchasing and purchase orders?

Could not verify a native Jobber purchase-order workflow in the reviewed first-party documentation. Jobber documents job expenses and a third-party Ply integration for purchasing and inventory, but that is not evidence of native purchase orders.

Capability

Does Jobber support reporting dashboards?

Jobber provides more than 20 built-in reports with report-specific filters, selectable columns, CSV export, and an email scheduler app, but the reviewed documentation does not establish a general report builder that joins arbitrary operational datasets.